Organizing

Compiling Department handbook; Setting up Department system;Setting up/improve Department workflow, standard, process,tools; Working out department work north face jackets; Dealing with escalated complaints and special claims; Visit key accounts; Organizing events for distributors; Analising customer complaints and generate reports with suggestions; Supervising department staff; Managing department materials.Jun. 2009-Aug. 2009 Part-time China Operations workCoordinating with supplier to guarantee goods leadtimeCoordinating with Quality Department on goods quality controllingArranging logisticsDealing with cheap north face jackets. 2009-Jun. 2009 Part-time Asia Pacific Customer Service ManagerCompile AP Custoemr Service ProcessHandling northface jackets and quality complaint escalated from AP regionsTackling RMA and quality complaints with AP suppliers