1. Performed research and analysis for the nationwide data of customer consultation, suggestion and complaints to support for product design, marketing strategy and business process;2. Built up problem-solving system internal and external chi hair straightener, coordinated all activities between Ministry of Information Industry, Consumer Association and chi straightener, and solved the customer’s significant problem;3. Designed and performed the service strategy, ex. The program of “chi straighteners Problem Solving Processing Follow-up” to optimize and improve the customer services;4. Involved in “1860 Call Center Integration Project”, normalized the operation demand and service procedure.
1.Contributed to the success of two teams of 30-40 members with innovative motivation and management strategies;2.Developed the company’s first “Telephone Marketing” strategy, reaching 10,000 people;3.Initiated the “Outflow Subscriber Marketing Project” to retain and recover over 2,000 subscribers in one month.
The relentless pursuit of perfection
Poetry in motion，dancing close to me
Come to where the flavor is
the past is black and white
the future is always color
